Return & Refund Policy

At Pollenoid, we want every customer to have a smooth and reliable shopping experience. This Return & Refund Policy explains our return requirements, refund process, and how we handle different order situations. Our goal is to provide clear information so customers understand the available options before and after making a purchase.

Return Policy

Return Window

Customers may request a return within 30 days from the date the order is delivered. Return requests submitted after this timeframe may not be accepted.

Eligible Items

Items purchased from Pollenoid may be eligible for return if they meet the return conditions outlined in this policy. Eligible products include clothing items such as T-shirts, Pants, and Outwears that are returned in acceptable condition.

Non-Returnable Items

Items that are used, washed, damaged after delivery due to customer handling, altered, or returned without meeting the required condition standards may not qualify for a return.

Condition Requirements

Returned items must be in their original condition. Products should be unworn, unused, clean, and include all original packaging or included accessories when applicable.

How to Request a Return

To begin a return request, customers should contact Pollenoid support with their order details and the reason for the return. Our team will review the request and provide instructions for the next steps.

Return Approval

Returns must be approved before items are shipped back. Customers should not send products to the return location before receiving return instructions from our support team.

Return Address

Return instructions, including the appropriate return address, will be provided after a return request has been reviewed and approved.

Return Shipping Responsibility

Customers may be responsible for return shipping costs unless the return is related to an incorrect item, damaged item, or another issue caused by fulfillment.

Inspection

Once a returned item is received, it will be inspected to confirm that it meets the return requirements. The inspection helps ensure accurate processing before a refund is issued.

Return Processing Time

After a returned item has been received and approved, the return review process will be completed before the refund is processed. Refund processing may take up to 10 business days.

Refund Policy

Refund Eligibility

Refunds are available for approved returns that meet the requirements described in this policy. Items must be received and reviewed before a refund can be completed.

Refund Method

Approved refunds will be issued using the original payment method used during checkout.

Refund Timeline

Once a refund is approved, processing may take up to 10 business days. The time required for funds to appear in an account may vary depending on the payment provider.

Original Payment Method

Refunds are returned to the original payment source whenever possible. Customers should review their payment account after receiving refund confirmation.

Full Refund

A full refund may be provided for approved returns when the returned item meets all return requirements and the issue qualifies for a complete refund.

Partial Refund

A partial refund may apply if returned items do not fully meet return requirements, including situations where products show signs of use, damage, or missing components.

Shipping Fee Refund

Original shipping fees may not be refundable for customer-requested returns. If the return is caused by an error with the order, Pollenoid will review the situation and determine the appropriate resolution.

Special Cases

Wrong Item

If a customer receives an incorrect item, they should contact Pollenoid support with order details and photos of the received product. We will review the issue and provide assistance with the appropriate solution.

Damaged Item

Customers should report damaged items as soon as possible after delivery. Photos showing the damage and packaging condition may be requested to help us review the situation.

Defective Item

If an item has a manufacturing issue or arrives with a defect, customers should contact support with a description of the problem and supporting photos when available.

Lost Package

If a shipment appears to be lost, customers should contact the shipping carrier first for delivery information. Pollenoid will assist with reviewing shipment details and available solutions.

Missing Item

If an order arrives with missing items, customers should contact support with their order information so we can investigate the shipment and help resolve the issue.

Customer Changed Mind

Customers who change their mind about a purchase may request a return within the 30-day return period, provided the item meets all return condition requirements.

Wrong Size

Customers who receive the correct item but need a different size may request a return if the product remains in unused and acceptable condition. Customers should contact support for return guidance.

Wrong Address

Customers are responsible for providing accurate shipping information at checkout. Orders shipped to an incorrect address may require additional assistance if returned to us.

Order Cancellation

Customers who need to cancel an order should contact support as soon as possible. Cancellation requests cannot always be completed after an order has entered processing or shipment preparation.

Late Return Request

Return requests submitted after the 30-day return window may be declined. Customers should contact support if there are special circumstances requiring review.

Rejected Returns

Returns may be rejected if items do not meet the stated return requirements, are received outside the return period, or are returned without prior approval.

Customer Responsibilities

• Provide accurate order information when requesting a return.
• Contact Pollenoid before sending any return shipment.
• Keep returned items in original condition.
• Package returned products securely to prevent additional damage.
• Provide requested information or photos needed for review.
• Confirm shipping details before placing an order.

Store Responsibilities

• Provide clear return and refund instructions.
• Review approved return requests carefully.
• Inspect returned items before final refund approval.
• Process approved refunds within the stated timeframe.
• Assist customers with order-related concerns.

Contact Information

For return requests, refund questions, or assistance with an order, please contact our support team:

Email: support@pollenoid.com

Support Hours

Monday – Saturday: 8:00 AM – 7:00 PM (EST)

Store Information

Information	Details
Store Name	Pollenoid
Website	pollenoid.com
Address	573 Skokorat Rd, Beacon Falls, CT 06403, United States