Shipping Policy

At Pollenoid, we are committed to providing a clear and reliable shipping experience. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered. We provide detailed information about delivery timelines, shipping fees, tracking procedures, and what customers can expect after placing an order.

General Shipping

We currently ship customer orders using trusted delivery partners to provide dependable service and order visibility. Shipping information is provided clearly so customers can understand expected delivery timeframes before completing their purchase.

Shipping Destinations

Pollenoid ships orders within the United States. Customers should ensure that all shipping details entered during checkout are complete and accurate to help prevent delivery issues.

Shipping Carriers

Orders may be shipped through reliable carriers including USPS, UPS, and FedEx. The carrier selected may vary depending on package requirements, destination, and shipping availability.

Order Processing

After an order is successfully placed, our team prepares the items for shipment. Orders are reviewed, packed, and prepared according to our standard processing schedule before being handed to the selected shipping carrier.

Handling Time

Our standard handling time is 1 business day. This timeframe covers order preparation, packaging, and shipment processing before the package leaves our facility.

Transit Time

The estimated transit time after shipment is 2–6 business days. Transit time begins after the order has been processed and accepted by the shipping carrier.

Estimated Delivery Time

Most customers can expect delivery within approximately 3–7 business days after placing an order. Delivery times may vary depending on the destination, carrier operations, weather conditions, and other circumstances outside our control.

Shipping Fee

A flat shipping fee of $6.99 applies to eligible orders.

Free Shipping

Pollenoid does not currently offer free shipping. All applicable orders are shipped with the standard flat-rate shipping fee shown during checkout.

Business Days

Business days are Monday through Friday. Processing and delivery estimates are calculated using business days only.

Weekends & Holidays

Orders placed on weekends or holidays will be processed on the next available business day. Shipping carriers may not operate regular delivery schedules during certain holidays, which may affect delivery timing.

Cut-Off Time

Pollenoid follows a daily order processing schedule to ensure orders are prepared efficiently.

Orders placed before 5:00 PM EST, Monday–Friday, are processed within 1 business day.

Orders placed after the daily cut-off time, on weekends, or on holidays will begin processing on the next available business day.

Item	Details
Cut-Off Time	5:00 PM EST
Processing Days	Monday–Friday
Handling Time	1 business day

Tracking Information

Tracking information is available for shipped orders. Once an order has been processed and shipped, customers will receive tracking details when they become available.

Tracking Availability

Customers can track eligible shipments using the tracking number provided after shipment confirmation.

When Tracking Is Sent

Tracking details are typically sent after the package has been handed to the carrier and the shipment record has been created.

How Customers Track Orders

Customers can use the tracking number included in their shipping confirmation message to check the current delivery status through the carrier’s tracking system.

Tracking Delays

In some cases, tracking updates may take additional time to appear after shipment. Customers should allow the carrier time to update shipment information before requesting further assistance.

Lost Package

If a package appears to be lost during transit, customers should contact Pollenoid for assistance.

Our team will review the shipment information, confirm tracking details, and work with the carrier when necessary to investigate the delivery status.

If the carrier confirms that a package has been lost, we will review available options and provide an appropriate resolution based on the situation.

Damaged Package

If an order arrives damaged, customers should contact us as soon as possible after delivery.

Customers should provide clear photos showing the damaged packaging and the affected item. These images help us review the issue and determine the best solution.

After reviewing the information provided, Pollenoid will work with the customer to resolve the issue, which may include replacement assistance or another suitable solution.

Missing Package

If tracking shows that a package has been delivered but the customer has not received it, customers should first check the delivery location, nearby areas, and with household members or neighbors who may have accepted the package.

Customers should also contact the shipping carrier to request additional delivery details. If the package cannot be located, customers may contact Pollenoid support for further assistance.

Wrong Address

Customers are responsible for providing accurate shipping information during checkout.

If an address correction is needed, customers should contact us as soon as possible. Address changes cannot always be completed after an order has entered the shipping process.

If a package is returned because of an incorrect or incomplete address, customers should contact support. Additional shipping arrangements may be required before the order can be sent again.

Failed Delivery

Carriers may attempt delivery multiple times depending on their delivery procedures. Customers should monitor tracking updates and follow any instructions provided by the carrier.

If a shipment cannot be delivered and is returned to us, customers may contact support for assistance. Reshipping may require confirmation of the correct address and additional shipping arrangements.

International Shipping

Pollenoid currently ships within the United States. International shipping services to Canada, the United Kingdom, Europe, and other countries are not currently available.

Region	Availability
United States	Available
Canada	Not currently available
United Kingdom	Not currently available
Europe	Not currently available
Other Countries	Not currently available

Contact Information

For questions regarding shipping, delivery updates, tracking assistance, or order concerns, please contact our support team:

Email: support@pollenoid.com

Support Hours

Monday – Saturday: 8:00 AM – 7:00 PM (EST)

Store Information

Information	Details
Store Name	Pollenoid
Website	pollenoid.com
Address	573 Skokorat Rd, Beacon Falls, CT 06403, United States

Return Policy Reminder

Customers may review our Return Policy for additional information regarding eligible returns, return timeframes, and refund processing details.